A Partnership Built on Trust
What was the challenge?
Westcoast needed to modernise the materials handling fleet at across 400,000 square foot distribution centres. Guaranteed uptime and operator safety were critical, and Westcoast wanted a fleet that was genuinely tailored to its operation rather than a like-for-like replacement.
Why these products?
A bespoke mix of reach trucks, high and low level order pickers with advanced Birdseye safety systems, VNA trucks, counterbalance trucks fitted with specialist clamp attachments for handling white goods, and wide straddle stackers was specified after detailed site measurements and discussions around controller options and safety systems.
What was the outcome?
Westcoast now has the confidence and flexibility to focus on serving its customers, backed by a fleet built specifically around the needs of its operation and a structure that future-proofs the business without restrictive long-term commitments.
Partnership built on trust
What started as an initial enquiry two and a half years ago has evolved into a trusted partnership characterised by consistent delivery, transparency, and a shared vision. Logisnext has maintained a weekly presence at Westcoast sites for the past two years, ensuring constant communication and a smooth transition as the distributor modernises its materials handling fleet across the UK.
Tailored solutions for specialist needs
Jay worked closely with Westcoast to create bespoke specifications for the new fleet, rather than simply replacing existing trucks like-for-like. Measurements were taken around the site, operational challenges were discussed in detail, and different controller options, safety systems, and specifications were worked through until the solution matched Westcoast’s requirements.
“A lot has changed for Westcoast with being such a fast moving operation. Logisnext got involved and helped change their whole operation, from racking and the trucks they used to try and reduce the bottle necks that they were struggling with”
Jay Bamrah Area Sales Manager, Logisnext
A genuine partner in operations
As Westcoast continues to equip its UK sites with Logisnext, extending to their new Milton Keynes fleet represents a significant vote of confidence in the relationship. It shows what can be achieved when a supplier invests time in understanding a customer’s business and works collaboratively to deliver solutions that make a real difference.
“The personal level of having Jay on site, making sure things were done correctly, I think that’s where they went above and beyond. I would 100% recommend Logisnext to any business.”
Simon Ralph Operations Director, Westcoast