Selecting a Suitable Package

Every operation is different, and so are its needs. To help you select a suitable service package, we offer an audit to assess the efficiency of your current logistics processes. It is beneficial not just as a baseline for your maintenance agreement, but also for reviewing the critical support needs of your operations.

The right service package for every need

With a first audit, our specialists at Logisnext Europe help you identify the service needs of your solution to ensure it continues to deliver great value throughout the system’s entire lifespan.

The audit assesses the efficiency of your maintenance process and identifies areas requiring immediate attention. The assessment prioritises maintenance areas and can be used to set goals for our Service Agreements.

We recommend using the audit also for benchmarking the maintenance efficiency and annually to update the development goals and operational priorities. In the Essential and Advanced packages, the audit is done at the beginning of the contract phase.

Essentials

The first service level, Essentials, includes a maintenance audit and preventive maintenance. The Essentials level includes email support during office hours, Monday to Friday. Repairs of unexpected failures are possible, but no response time is guaranteed, and all repairs are charged per specific offer.

Advanced

The next service level is Advanced, which includes a maintenance audit, planned maintenance, and Help Desk access, which will respond to your queries within 1 hour, 24/7. Repairs for unexpected failures and parts are provided within a 72-hour response time and charged based on actual usage. The Advanced package offers comprehensive coverage while maintaining cost flexibility through usage-based billing for parts and labour.

Full

The third service level is Full, with extensive service coverage for the process industry and other production-critical customers. The Full level includes a wide range of Services for the delivered equipment, full access to the Help Desk, planned maintenance, repairs in the event of unexpected failure, and required parts. In short, the Full level allows you to focus on value chain development while Logisnext keeps the logistics rolling.